SHIPPING POLICY

Last updated: May 25, 2026

This Shipping Policy explains how Ottawa Dominion Home Decor (“we,” “us,” or “our”) processes, ships, and delivers orders placed through our website.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

Orders are typically processed within 1 to 5 business days after payment has been successfully received.

Processing time may vary during high-volume periods, holidays, product launches, sales events, or due to supplier or carrier delays.

Business days are Monday to Friday, excluding weekends and public holidays.

2. Shipping Locations

We currently ship to customers in Canada.

Shipping availability may vary depending on the product, delivery address, carrier restrictions, and service availability.

If an item cannot be shipped to your location, we will contact you as soon as possible.

3. Shipping Rates

Shipping rates are calculated at checkout based on factors such as:

Delivery location
Package size and weight
Shipping method selected
Carrier rates
Order value

From time to time, we may offer free shipping promotions. Any free shipping offer will be subject to the conditions displayed on our website at the time of purchase.

4. Estimated Delivery Times

Estimated delivery times vary depending on your location and the shipping carrier.

Once your order has been processed and shipped, delivery may typically take:

Ontario and Quebec: 2 to 7 business days
Other Canadian provinces: 4 to 10 business days
Remote or rural areas: Additional delivery time may be required

Delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, customs procedures, or circumstances beyond our control.

5. Order Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information, if tracking is available.

Please allow some time for the tracking number to update after the carrier receives the package.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Ottawa Dominion Home Decor is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at [insert business email]. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once processing has begun.

7. Failed Delivery or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to pick up the package, we may contact you to arrange reshipment.

Additional shipping fees may apply.

If the customer does not respond or does not wish to pay the reshipping cost, the order may be refunded minus any original shipping fees, return shipping fees, and other non-refundable costs.

8. Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, delivery times and package handling are partly outside of our control.

If your package is delayed, lost, or marked as delivered but not received, please contact us at [insert business email] and we will assist you in reviewing the issue with the carrier.

Ottawa Dominion Home Decor is not responsible for stolen packages after delivery confirmation, but we will do our best to help you resolve the matter.

9. Damaged Items During Shipping

If your item arrives damaged, please contact us within 48 hours of delivery at [insert business email].

Please include:

Your order number
Photos of the damaged item
Photos of the packaging
A brief description of the issue

We will review the claim and may offer a replacement, refund, store credit, or another appropriate solution depending on the situation.

10. Split Shipments

Some orders may be shipped in multiple packages, depending on product availability, supplier location, item size, or warehouse processing.

If your order arrives in separate shipments, you may receive more than one tracking number.

11. Pre-Orders and Backordered Items

If your order includes a pre-order or backordered item, shipping times may be longer than usual.

Estimated shipping dates for pre-order or backordered products are provided as estimates only and may change due to supplier delays, production schedules, carrier issues, or other circumstances beyond our control.

12. Local Delivery or Pickup

If local delivery or pickup is available, the options and instructions will be displayed at checkout or communicated directly to you.

Local delivery or pickup availability may depend on your address, order size, product type, and business schedule.

13. Contact Us

If you have any questions about your shipment or this Shipping Policy, please contact us:

Ottawa Dominion Home Decor
Email: [insert business email]
Website: [insert website URL]
Location: Ottawa, Ontario, Canada