Privacy Policy

Last updated: May 25, 2026

This Privacy Policy explains how Ottawa Dominion Home Decor (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, browse our products, create an account, make a purchase, contact us, or interact with our online services.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Ottawa Dominion Home Decor is a home decor business located in Ottawa, Ontario, Canada.

For privacy-related questions, you may contact us at:

Ottawa Dominion Home Decor
Email: [insert business email]
Website: [insert website URL]
Location: Ottawa, Ontario, Canada

2. Personal Information We Collect

We may collect personal information that you provide directly to us, including:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Account login information
Customer service messages
Product preferences
Reviews, feedback, or survey responses

We may also automatically collect certain information when you use our website, including:

IP address
Device type
Browser type
Operating system
Pages viewed
Products viewed
Time spent on our website
Referring website or ad source
Cookies and similar tracking data

Under Canadian privacy law, businesses should identify the purposes for collecting personal information and obtain meaningful consent for collection, use, or disclosure of that information.

3. How We Use Personal Information

We may use your personal information to:

Process and fulfill orders
Deliver products to customers
Confirm payments and prevent fraud
Send order confirmations and shipping updates
Provide customer support
Manage customer accounts
Respond to questions, requests, or complaints
Improve our website, products, and services
Personalize your shopping experience
Send promotional emails, when permitted
Measure marketing and advertising performance
Protect our business, website, and customers
Comply with legal, tax, accounting, and regulatory obligations

We only collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

4. Payment Information

Payments may be processed through third-party payment providers. We do not intentionally store full credit card numbers on our own systems unless clearly stated otherwise.

Payment processors may collect and process payment information according to their own privacy policies and security standards.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze website traffic, improve user experience, and support marketing or advertising activities.

Cookies may collect information such as your IP address, browser type, device information, pages visited, products viewed, and interactions with advertisements.

For more details, please review our Cookie Policy.

Online behavioural advertising and tracking may involve personal information, and Canadian privacy guidance requires meaningful consent for the collection, use, and disclosure of personal information through tracking technologies.

6. Email Marketing

If you subscribe to our newsletter, create an account, make a purchase, or otherwise provide your email address, we may send you emails about products, offers, promotions, updates, or brand news, where permitted by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

Even if you unsubscribe from marketing emails, we may still send you transactional or service-related emails, such as order confirmations, shipping updates, account notices, or customer service replies.

7. How We Share Personal Information

We may share personal information with trusted third parties that help us operate our business, including:

Website and e-commerce platform providers
Payment processors
Shipping and delivery companies
Email marketing providers
Analytics providers
Advertising platforms
Customer service tools
IT, hosting, and security providers
Professional advisors, such as accountants or legal advisors

We may also disclose personal information if required by law, court order, government request, fraud investigation, business transaction, or to protect our rights, customers, website, or business.

We do not sell personal information in the ordinary meaning of selling customer lists for money.

8. Third-Party Services

Our website may contain links, tools, integrations, or features provided by third parties, such as payment processors, social media platforms, analytics tools, or advertising networks.

These third parties may collect information directly from you according to their own privacy policies. We are not responsible for the privacy practices of third-party websites or services.

9. International Data Transfers

Some of our service providers may store or process personal information outside Canada, including in the United States or other countries.

When personal information is processed outside Canada, it may be subject to the laws of that country, including lawful access by courts, law enforcement, or government authorities.

10. How We Protect Personal Information

We use reasonable physical, administrative, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These safeguards may include:

Secure checkout technology
Password protection
Access controls
Limited access to customer information
Secure service providers
Website monitoring
Fraud prevention tools

PIPEDA requires organizations to protect personal information with safeguards appropriate to the sensitivity of the information.

11. Retention of Personal Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide customer service, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, unless we are legally required to keep it longer.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Withdraw consent, where consent is the basis for processing
Ask questions about our privacy practices
Request information about how your personal information has been used or shared
Make a privacy complaint

To exercise these rights, contact us at [insert business email].

We may need to verify your identity before responding to certain privacy requests.

13. Withdrawing Consent

You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions.

For example, you may unsubscribe from marketing emails or disable certain cookies.

Please note that withdrawing consent may affect our ability to provide certain products or services, such as processing an order, delivering a product, or maintaining an account.

14. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technologies, legal requirements, or privacy practices.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

16. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle personal information, please contact us:

Ottawa Dominion Home Decor
Email: [insert business email]
Website: [insert website URL]
Location: Ottawa, Ontario, Canada